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Frequently asked questions

Returns and refunds

📦 Returns & Refunds
Because each GrandTime Box is custom-packed with care and personal items, we are not able to accept returns at this time.

However, if your box arrives damaged, incomplete, or with any issues, please reach out within 7 days of delivery, and we’ll make it right with a replacement or refund.

Your happiness—and theirs—means everything to us.

📧 Contact us anytime and we’ll respond within 24 hours.

What is GrandTime Box?

GrandTime Box is a monthly subscription filled with nostalgic candy, classic games, brain teasers, and fun activities designed to bring joy to seniors and loved ones in assisted living or at home.

Who is the box for?

Each box is made for seniors

What comes in each box?

Nostalgic candy

A puzzle, word search, or game

A small activity or craft

Fun seasonal items or surprises

And so much more!!!!

Can I cancel or pause my subscription?

Yes—subscriptions can be canceled or paused anytime through the email or text you get with each order.

Payment security

Your payment is 100% secure.

We use industry-standard SSL encryption to protect your personal and payment information. All transactions are processed through trusted, secure platforms like Shopify Payments, Stripe, PayPal, and Apple Pay.

We never store your credit card details, and we will never share your information with anyone.

💳 Safe. Simple. Protected.

Lydia Monroe

"My mom lights up every time her GrandTime Box arrives. It gives her something new to look forward to and makes her feel remembered."

Thomas Granger

"We love how each item brings back a memory. My dad said the puzzles and candy remind him of growing up in the ‘50s!"

Michael Thompson

"I sent one to my grandpa in assisted living—he said it was the most fun surprise he’s had in years. He loved the word search and old-fashioned candy."

Carolyn Whitman

"The GrandTime Box makes my aunt feel like she's part of something special. She even brings the items to share during her bingo group!"

Marcus Delaney

"It’s not just a box—it’s a connection. My grandma always calls me after opening hers!"